I am getting a privacy error/notice when attempting to access a database/article.
Answer
[This answer covers issues with a Privacy Error Message when accessing the library. If you are having trouble logging in, see this FAQ]
If you receive a privacy error message while trying to access a library resource, try the following steps:
✅ Option 1: Clear Your Browser Cookies (All Time)
Clearing cookies can often resolve access and login issues.
Chrome
- Click the three dots (⋮) in the upper-right corner > Settings
- Click Privacy and security > Clear browsing data
- Set Time range to All time
- Check Cookies and other site data
- Click Clear data
Edge
- Click the three dots (⋮) > Settings
- Go to Privacy, search, and services
- Under Clear browsing data, click Choose what to clear
- Set Time range to All time
- Check Cookies and other site data
- Click Clear now
Firefox
- Click the three bars (☰) > Settings
- Go to Privacy & Security
- Scroll to Cookies and Site Data > Click Clear Data
- Check Cookies and Site Data
- Click Clear
Safari
- Open Safari > Click Safari in the top-left menu
- Choose Settings > Privacy
- Click Manage Website Data > Remove All
✅ Option 2: Use a Private or Incognito Window
Opening the link in a private window can bypass cached issues.
Chrome
-
Click the three dots (⋮) > New Incognito Window
Edge
-
Click the three dots (⋮) > New InPrivate Window
Firefox
-
Click the three bars (☰) > New Private Window
Safari
-
Click File > New Private Window
📌 Paste the database or article link into the private window’s address bar and press Enter.