Troy LibAnswers

This usually means you didn’t access the resource through the Troy University Libraries’ website. If you go directly to a database or journal’s homepage without using the library’s link, the system won’t recognize you as a Troy affiliate—and you’ll be denied access.

Q: How can I fix this?
A:
✅ Start your research from the official Troy University Library website:
🔗 https://my.troy.edu/libraries
This ensures that your access is authenticated through Troy’s system.

Q: What if I’m sure I used the correct link and still get the error?
A:
📩 Contact Troy University Library Support for help:
✉️ libhelp@troy.edu

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