Why am I seeing the message “Your institution is not a subscriber”?
Answer
This usually means you didn’t access the resource through the Troy University Libraries’ website. If you go directly to a database or journal’s homepage without using the library’s link, the system won’t recognize you as a Troy affiliate—and you’ll be denied access.
Q: How can I fix this?
A:
✅ Start your research from the official Troy University Library website:
🔗 https://my.troy.edu/libraries
This ensures that your access is authenticated through Troy’s system.
Q: What if I’m sure I used the correct link and still get the error?
A:
📩 Contact Troy University Library Support for help:
✉️ libhelp@troy.edu
RELATED FAQs:
- Why am I seeing a prompt to "Access Through My Organization"?
- How can I delete/enable my browser's cookies?
- Why is a database asking me to pay for an article?
- Why am I being asked to log in again, even after logging in through the Library?
- Why am I seeing a security warning or being denied access to a database?
- Why am I getting a privacy error/notice when attempting to access a database/article?
- Having Trouble Logging In?
- Why do I have to log in again when I have already logged into my.troy.edu or Canvas?
- What does the EZProxy error message mean?