Troy LibAnswers

If you see a message like:
"To allow /connect?session to work, your EZproxy administrator must first authorize this..."
it usually means one of two things:

• Troy University does not subscribe to the resource you’re trying to access, or

• The resource has not been properly configured for off-campus access via EZproxy.

Q: How can I fix this issue?
A:
✅ Contact the library for help.
Email libhelp@troy.edu and include:

• The name of the database or journal you were trying to access

• A screenshot of the error message (optional but helpful)

We’ll investigate the issue and update our settings if needed.

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