How can I delete/enable my browser's cookies?
Answer
Some database errors are caused by cookies not being enabled or needing to be cleared. You might see an error like:
"Reason: -- unrecognized error. Please contact technical support."
"Cookies are not enabled."
Follow the steps below to enable or delete cookies in your browser.
Enabling Cookies
Chrome / Firefox
- Shortcut: Press
Ctrl + Shift + Delete(Windows) orCmd + Shift + Delete(Mac) to manage cookies and privacy settings. - Navigate to Settings > Privacy & Security
- Under Cookies and Site Data, make sure cookies are allowed (choose "Allow all cookies" or "From visited").
Safari
- Go to Preferences > Privacy
- Uncheck “Block all cookies” to allow cookies from visited sites.
Edge
- Go to Tools > Internet Options > Privacy
- Set privacy to Medium or lower
- Click OK
Deleting Cookies
Quick Shortcut (Most Browsers):
- Press
Ctrl + Shift + Deleteto open your browser’s privacy menu. - Choose to delete Cookies and Cached Data.
- Confirm and restart your browser.
Manual Instructions:
Chrome
- Click the three dots (⋮) in the upper-right corner > Settings
- Click Privacy and security > Clear browsing data
- Set Time range to All time
- Check Cookies and other site data
- Click Clear data
Edge
- Click the three dots (⋮) > Settings
- Go to Privacy, search, and services
- Under Clear browsing data, click Choose what to clear
- Set Time range to All time
- Check Cookies and other site data
- Click Clear now
Firefox
- Click the three bars (☰) > Settings
- Go to Privacy & Security
- Scroll to Cookies and Site Data > Click Clear Data
- Check Cookies and Site Data
- Click Clear
Safari
- Open Safari > Click Safari in the top-left menu
- Choose Settings > Privacy
- Click Manage Website Data > Remove All
Other Cookie-Blocking Issues
If you’ve enabled cookies but still receive errors:
-
Check Firewall Settings: Make sure your firewall isn't set to block cookies.
-
Ad Blockers or Privacy Extensions: Disable these temporarily, as they may prevent cookies from working.
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