Troy LibAnswers

Follow the steps below to troubleshoot access issues and understand how the Troy Library login works.

✅ 1. Know How Library Login Works

• Logging in to my.troy.edu gives you access to Canvas, email, and other services, but it does not automatically log you into Library databases or Discovery Search.
• To access databases, Discovery, or Interlibrary Loan, you must log in separately using your TrojanPass username and password (the same as my.troy.edu).

💡 2. Avoid Repeated Login Prompts in Discovery Search

• If you're using the Discovery search box on the Library homepage, log in first by clicking:
  • 👉 “OFF TROY CAMPUS? — Please click here to log in before searching.”
• This reduces repeated logins and browsing interruptions.

✍️ 3. Use the Correct Login Format

• ✅ Enter only your TrojanPass username (e.g., jsmith123456)
• ❌ Do NOT include:
  • id\username
  • username@troy.edu

🔒 4. Locked Out? Here’s Why

• Multiple failed login attempts will lock you out for 15 minutes.
• If you know your correct password, wait 15 minutes before retrying.

🔁 5. Check Auto-Filled Passwords

Sometimes your browser auto-fills a saved but outdated password.

Here’s how to check and update saved passwords:

• Chrome: Profile icon > Passwords > Find my.troy.edu > Click eye icon
• Edge: ⋮ menu > Settings > Profiles > Passwords
• Firefox: ☰ menu > Settings > Privacy & Security > Saved Logins
• Safari (Mac): Safari > Preferences > Passwords (Mac password required)

🛠️ 6. Troubleshooting Login Failures

If you're still having issues, try the following:

• ✅ Check Your Password
  • Make sure it’s correctly capitalized
  • Ensure Caps Lock and Num Lock are on/off as needed
• 🌐 Try a Different Browser
  • Best options: Chrome, Firefox, or Edge
• 🧹 Clear Cache & Cookies
  • Or open a private/incognito window
  • In Chrome: Settings > Privacy and Security > Clear browsing data
• 🧩 Disable Browser Extensions
  • Ad blockers, VPNs, and privacy tools may interfere with authentication
• 📶 Use a Stable Connection
  • Avoid weak or public Wi-Fi networks
  • Use a stronger or wired connection when possible

🔁 Reset Your Password

• If needed, reset it at: https://reset.troy.edu

🆘 Still Need Help?

• Contact TROY IT Support:
  📧 helpdesk@troy.edu
  📞 1-800-414-5756

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• Why am I seeing a prompt to "Access Through My Organization"? 
• How can I delete/enable my browser's cookies?
• Why is a database asking me to pay for an article?
• Why am I being asked to log in again, even after logging in through the Library? 
• Why am I getting a privacy error/notice when attempting to access a database/article?
• Why am I seeing a security warning or being denied access to a database? 
• Why do I have to log in again when I have already logged into my.troy.edu or Canvas? 
• Why am I seeing the message “Your institution is not a subscriber”?
• What does the EZProxy error message mean?